ITIL V3 Managing Across The Lifecycle, course

Managing Across the Lifecycle je posledním ze školících modulů Service Lifecycle/Service. Vede k získání odborného certifikátu ITIL Expert in IT Service Management. Účelem tohoto školicího modulu a s ním spojené zkoušky je předat, přezkoušet a potvrdit znalosti celého obsahu publikací popisujících ITIL V3, a to se zaměřením na cíle, účel, procesy, funkce a činnosti v oblasti obchodní, řídící a kontrolní a na rozhraní a interakce mezi procesy, jimiž se zabývá pět základních publikací věnovaných verzi 3.

Součástí školení je formální přezkoušení (komplexní přezkoušení bez možnosti použití učebnic formou multiple-choice s osmi otázkami, na které je třeba odpovědět v čase 90 minut; každá otázka má čtyři možné odpovědi v bodové hodnotě 0 až 5; podmínkou úspěšného složení zkoušky je zisk 28 bodů z maximálního možného počtu 40 nebo dosažení 70% správnosti odpovědí). Cena zkoušky je zahrnuta v ceně kurzu. Zkouška se koná pátý den školení. Školení vedená v anglickém jazyce podléhají 20% příplatku k uvedené ceně. / Courses held in English have 20% extra fee to the above price.

Managing Across the Lifecycle is the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, to impart, test, and validate the knowledge across the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core V3 Publications.

This course contains formal examination (closed book scenario based multiple-choice examination with 8 questions to be answered in 90 minutes; each question will have 4 possible answers worth from 0 to 5 points; students must get 28 points out of a possible 40 or 70% correct in order to pass). Price of exam is included in the price of the course. Exam is organized at 5th day of the course.

Při neúspěšném složení zkoušky lze zkoušku opakovat při následujícím termínu konání kurzu. Cena samostatné zkoušky je 4 305 Kč / 4 JTP. When you do not pass the exam, it is possible to repeat it in the next course term. The price of the exam itself is 4 305 CZK / 4 JTP.

The main target group for the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate includes but is not restricted to:

• CIOs, CTOs, managers, supervisory staff, planners, IT consultants and ITSM trainers involved in the ongoing management, coordination and integration of activities and processes across the Service Lifecycle
• Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
• Those pursuing the Advanced Service Management Diploma for which the ITIL Expert certification is a prerequisite
• Individuals interested in acquiring a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Understanding IT Service Management Business and Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management as a practice
• Understanding Organizational Challenges
• Service Assessment methods and purpose
• Understand and be able to use Complementary Industry Guidance

Formal examination: this is a closed book scenario based multiple-choice examination with 8 questions to be answered in 90 minutes. Each question will have 4 possible answers worth from 0 to 5 points. Students must get 28 points out of a possible 40 or 70% correct in order to pass.

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• Hold one or more of the following certificates: ITIL® V3 Foundation in ITSM or ITIL® V2 Foundation plus V3 Foundation Bridge Certificate
• Demonstrate 2 to 4 years of professional experience in the ITSM market place

Have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level. Examination candidates should be aware that at least 28 hours of personal study are required. It is expected that participants will have read the following ITIL Service Management Practices core lifecycle publications:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement